Anticipating Customers' Needs

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There are many reasons why customers remain loyal to a brand. But ultimately, customers won’t want to part ways with a brand that is able to meet <em>all</em> of their needs. Especially the ones they weren’t even aware of. But doing this successfully means you need to get inside their heads.<br><br>Luckily, you don’t need to be a mind reader to anticipate your customers’ needs. There are easier and more realistic ways to understand <em>who</em> your customers are and what they need from you. This kind of insight will allow you to make sure your customers have a positive experience that will ensure they return.<br><br><strong>By the end of this course, you’ll be able to:</strong><br><br>•Define why anticipating customers’ needs is important<br>•Explain how data can be used to understand who customers are and what they need<br>•Choose techniques to identify your customers’ needs and start putting them first<br><br><strong>Why take this course?</strong><br><br>Everyone working for a brand or organization has a part to play in making sure each customer’s journey is a positive one. This course will make sure you’re up to speed with how to anticipate your customers’ needs and why it’s important.<br><br>10 mins | SCORM | Takeaway Tasks