Customer Service OKRs

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Description:

As a customer service leader, you’ve got a lot on your plate. There’s handling feedback, responding to complaints, running a team, and streamlining operations. So, how do you stay focused on enhancing the customer experience and making targeted improvements where you can? That’s where OKRs can help.<br><br>OKRs, or objective key results, are a collaborative goal-setting methodology to help you hone in on clear goals with measurable results. Setting some customer service OKRs for your team can help everyone stay focused and show you where things are working or need improvement. This course will give you an introduction on using them.<br><br><strong>By the end of this course, you’ll be able to:</strong><br><br>• Identify key customer service OKRs<br>• Avoid common mistakes when setting OKRs<br>• Follow best-practice guidelines when setting OKRs<br><br><strong>Why take this course?</strong><br><br>In a busy customer service team, juggling priorities can be difficult. As a customer service leader, it’s up to you to help your team stay focused and guide them toward achieving their goals. OKRs can help you do this. In this course, you’ll learn about key customer service OKRs, some mistakes to avoid, and some best-practice guidelines to follow.<br><br>10 mins | SCORM | Takeaway Tasks