🌐 Webinar Invitation

Scaling Omnichannel Customer Touchpoints

Smarter CX. Better Workforces. Real AI.

In today’s customer landscape, seamless, personalized experiences across multiple channels are no longer optional — they’re expected. But how can organizations scale omnichannel customer interactions efficiently while generating real value for both customers and employees?

This hands-on webinar explores how AI-powered omnichannel solutions are already delivering measurable impact — from intelligent channel orchestration to frontline enablement and scalable personalization.

🔍 What You’ll Learn

📊 Key market trends and the strategic importance of AI in customer experience and operations

📊 Key market trends and the strategic importance of AI in customer experience and operations

🧠 Real-world use cases that go beyond pilots and proofs of concept

🏛️ Governance & challenges in highly regulated and fragmented environments

📈 Success KPIs and scaling strategies tailored for C-Level and operational leaders

💡 1st-party insights & lessons learned from leading CX innovators

🎯 Who Should Attend

This session is designed for decision-makers and transformation leaders in the customer engagement space, including:

🧑‍💼 C-Level executives and department heads in CX, Operations, IT & Transformation

🎯 Mid-level managers in service, sales & omnichannel project roles

🤝 Strategic partners and ecosystem stakeholders in customer-centric organizations

🧠 Key Takeaways

By the end of this webinar, you will:

• Understand how AI is enabling smarter, connected customer experiences

• Identify scalable use cases ready for implementation in your environment

• Learn critical success factors for AI & omnichannel governance, change & integration

🎓 Bonus Access

All participants receive exclusive access to the CX Masterclass and practical templates & tools to support implementation in your organization.

👥 Speakers

Urs Neukomm – Interprimis

Ali Murat Gurcay / Alican Gül – CCR Group

Peter Josika – AP Dialog

🗓️ Event Details

📅 Date: September 9, 2025

⏰ Time: 11:00–12:15 CEST

⏱️ Duration: 75 minutes

🌐 Language: English

💻 Format: Interactive presentation, use cases, and product insights

📍 Location: Live on Zoom